Refund Policy

Effective date: [effective date] · Last updated: [last updated date]

1. Overview

This Refund Policy applies to the memberships and 1:1 coaching sessions offered by [legal business name] at nina-moore.com. Please read it before purchasing.

2. Memberships — Cancellation, Not Refunds

"She Who Becomes" (€33/month) and "Portal Poem" (€44/month) are recurring monthly memberships. You may cancel at any time; cancellation stops future billing but does not refund the current billing period already paid for, and you retain access through the end of that period. We do not offer prorated or partial-month refunds for memberships. [Confirm whether a first-time cooling-off / trial refund window applies, and add here if so.]

3. Coaching Sessions — Refunds & Rescheduling

A sitting (90 minutes, €85): [State the cancellation/refund window here — e.g. "Cancellations made at least 48 hours before the scheduled session are eligible for a full refund or reschedule. Cancellations made less than 48 hours before the session are non-refundable."]

The Journey (four 60-minute sessions, €330): [State the refund/reschedule policy for the package here — e.g. whether individual sessions within the package can be rescheduled, and whether unused sessions are refundable if the package is not completed.]

To reschedule or request a refund for a coaching session, contact us at hello@nina-moore.com as far in advance of your scheduled session as possible.

4. How Refunds Are Issued

Approved refunds are issued to the original payment method within [X] business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

5. Non-Refundable Circumstances

[List any circumstances that are not eligible for a refund here — e.g. no-shows without notice, sessions already completed, digital content already accessed. To be confirmed and completed by Nina / a lawyer.]

6. Exceptional Circumstances

We may consider refund requests outside the terms above on a case-by-case basis, at our discretion, particularly in cases of genuine hardship or technical error on our part.

7. Chargebacks

If you have a concern about a charge, please contact us first at hello@nina-moore.com so we can try to resolve it directly, before filing a chargeback with your bank or card provider.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date.

9. Contact Us

Questions about this Refund Policy can be sent to hello@nina-moore.com.