Refund Policy

Effective date: 21 August 2026 · Last updated: 21 August 2026

1. Overview

This Refund Policy applies to the memberships and 1:1 coaching sessions offered by Nina Moore, trading as "She Who Becomes," at nina-moore.com. Please read it before purchasing.

2. Memberships — Cancellation, Not Refunds

"She Who Becomes" (€33/month) and "Portal Poem" (€44/month, when open) are recurring monthly memberships. You may cancel at any time; cancellation stops future billing but does not refund the current billing period already paid for, and you retain access through the end of that period. We do not offer prorated or partial-month refunds for memberships, and we do not currently offer a free trial or cooling-off refund window — by subscribing you agree to be billed as described above.

3. Coaching Sessions — Refunds & Rescheduling

A sitting (90 minutes, €85): Cancellations or reschedule requests made at least 48 hours before your scheduled session are eligible for a full refund or a free reschedule. Cancellations made less than 48 hours before the session are non-refundable, though we may offer a one-time reschedule at our discretion.

The Journey (four 60-minute sessions, €330): The same 48-hour window applies to each individual session within the package. If you no longer wish to continue partway through the four sessions, contact us — any sessions not yet held may be refunded at our discretion, prorated to the number of sessions not completed.

To reschedule or request a refund for a coaching session, contact us at hello@nina-moore.com as far in advance of your scheduled session as possible.

4. How Refunds Are Issued

Approved refunds are issued to the original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

5. Non-Refundable Circumstances

Refunds are not available for: sessions missed without at least 48 hours' notice, sessions already completed, and any recordings or written materials you have already accessed.

6. Exceptional Circumstances

We may consider refund requests outside the terms above on a case-by-case basis, at our discretion, particularly in cases of genuine hardship or technical error on our part.

7. Chargebacks

If you have a concern about a charge, please contact us first at hello@nina-moore.com so we can try to resolve it directly, before filing a chargeback with your bank or card provider.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date.

9. Contact Us

Questions about this Refund Policy can be sent to hello@nina-moore.com.